Privacy Policy
This Privacy Policy explains how ReddonSoft (OPC) Private Limited collects, uses, protects, and manages your personal information when you visit our website or use our services — including website development, digital marketing & SEO, graphic design, and AI development.
Introduction
Who we are & what this policy covers
Welcome to ReddonSoft (OPC) Private Limited ("we", "us", "our"). We are a full-service digital agency committed to protecting your privacy and the security of every piece of personal information you share with us.
This Privacy Policy explains how we collect, use, share, and protect your information when you visit or interact with our website https://reddonsoft.com/ (the "Site") or use any of our services — including professional website development, digital marketing & SEO, graphic design & video production, and AI development solutions.
We encourage you to read this policy in full. If you have any questions, contact us at privacy@reddonsoft.com — we're always happy to clarify.
Information We Collect
What data we gather and how
We collect two types of information: personal information you voluntarily provide, and information collected automatically when you use our Site.
Personal Information (Voluntarily Provided)
Submitted through contact forms, enquiries, or service registrations.
Automatically Collected Information
Technical data gathered as you browse our Site via analytics and tracking technologies.
Personal information we may collect:
- Full name
- Email address
- Phone number
- Company name and job title
- Billing or shipping address (when applicable)
- Project details and service enquiries submitted via contact forms
Automatically collected information may include:
- IP address and approximate geographic location
- Browser type, version, and device information
- Pages visited, time spent, and interaction data
- Operating system and screen resolution
- Referring URLs and traffic sources
- Cookie identifiers and session tracking data
How We Use Your Information
The purposes for which your data is processed
We use the information we collect for the following legitimate business purposes:
- Providing, improving, and personalising our services to better meet your needs
- Responding to enquiries and communicating about projects, updates, and support
- Processing payments and managing billing for services rendered
- Sending marketing and promotional communications — only with your explicit consent, and you may opt out at any time
- Analysing website usage to improve our Site's performance and experience
- Complying with applicable legal obligations and regulatory requirements
- Protecting against fraud, abuse, and security threats
Cookies & Tracking Technologies
How we use cookies and how to control them
We use cookies and similar tracking technologies to enhance your experience, analyse usage patterns, and provide relevant content. Cookies are small text files stored on your device that help our Site remember your preferences and interactions.
Types of cookies we use:
- Essential Cookies: Required for the Site to function correctly — cannot be disabled without affecting core functionality
- Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics) — enabling continuous improvements
- Marketing Cookies: Used to deliver relevant advertising and track campaign performance
- Preference Cookies: Remember your settings and preferences for future visits
Information Sharing & Disclosure
When and why we may share your data
We do not sell, trade, or rent your personal information to third parties. We may share your information only in these strictly limited circumstances:
- Trusted Service Providers: Third-party vendors assisting us in operating our website and delivering services (cloud hosting, payment processors, email platforms) — all bound by strict confidentiality agreements
- Legal Compliance: When required to comply with applicable laws, regulations, valid legal processes, or government requests
- Business Transfers: In the event of a merger, acquisition, or sale of assets — affected users will receive prior notice where required by law
- Protection of Rights & Safety: When necessary to protect the rights, property, or safety of ReddonSoft, our clients, or the public
Data Security
How we protect your personal information
We take the security of your personal information extremely seriously. We employ reasonable technical and organisational measures to protect your data from unauthorised access, loss, alteration, or disclosure:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Restricted access controls — only authorised team members with legitimate need can access personal data
- Regular security audits, vulnerability assessments, and penetration testing
- Secure, encrypted data storage with regular backups and disaster recovery protocols
- Staff training on data protection best practices and security awareness
Third-Party Links
External websites and our responsibility
Our Site may contain links to external websites and third-party services provided for your convenience. These links do not constitute our endorsement of those websites or their content.
We are not responsible for the privacy practices, content, data handling, or security measures of any third-party websites. Once you leave our Site via an external link, this Privacy Policy no longer applies.
Your Rights
What you can ask us to do with your data
Depending on your jurisdiction and applicable data protection laws, you have the following rights regarding your personal data. We honour all valid requests within 30 days of receipt.
Right to Access
Request a copy of all personal data we hold about you
Right to Rectification
Correct any inaccurate or incomplete information
Right to Erasure
Request deletion of your data (subject to legal obligations)
Right to Object
Object to certain processing, including direct marketing
Right to Restrict
Request limitation on how we use your data
Right to Portability
Receive your data in a structured, readable format
To exercise any of these rights, contact privacy@reddonsoft.com with your name, email address, and the specific right you wish to exercise. We will respond within 30 business days.
Children's Privacy
Our commitment to protecting minors
Our services and website are not directed to individuals under the age of 13. We do not knowingly collect, solicit, or process personal information from children under 13 years of age.
If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at info@reddonsoft.com. We will take prompt steps to delete such information from our records.
Changes to This Privacy Policy
How we notify you of updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies we use, legal requirements, or other relevant factors. We are committed to keeping you informed of any significant changes.
When we make changes, we will notify you by:
- Updating the "Last Updated" date prominently at the top of this page
- Posting a clear notice on our Site for a reasonable period
- Sending a direct email notification to registered clients for material changes that significantly affect your rights
Your continued use of our Site or services after any changes are posted constitutes your acceptance of the updated policy.
Contact Us
Reach our team for any privacy-related questions
If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
- Company: ReddonSoft (OPC) Private Limited
- Website: https://reddonsoft.com/
- General Email: info@reddonsoft.com
- Privacy Enquiries: privacy@reddonsoft.com
- India Office WhatsApp: +91 9150647325
- Guyana Office: +592 751 6883
For data access, deletion, or correction requests, email privacy@reddonsoft.com with your full name, contact email, and the specific action you're requesting. We guarantee a response within 30 business days.